FAQ
GENERAL FAQ
FiberCop comes from an initiative of TIM, KKR and Fastweb. It was created in 2021 with the objective of developing digital services through high performance fibre optic connections.
It is an operator which carries out its activity only on the wholesale market and does not, therefore, sell directly to the final customers.
As a Wholesale-only operator, FiberCop provides authorised operators with access services to its own passive secondary network in copper and fibre optic. Fibercop does not, therefore, offer services to the public but focuses on the operators of the Telco and Media sector so that they can construct services for the final customer, through its own services.
Our Company takes care of connecting the different kinds of property units, through the fibre optic network with already constructed and newly constructed FTTH architecture, developed from the optical cabinet to the location of the final customer (so-called “secondary network”) in order to allow the use of the different services through the TELECOMMUNICATIONS Operators.
Fibre optic gets its name because it consists of a series of filaments divided into an inner transparent section and an external opaque one capable of reflecting light. The fibre optic cables are made of silicon or plastic polymers.
The transparent filaments of the fibre optic are very thin, slightly thicker than a hair, and for this reason are extremely delicate, so much so that they are often interwoven with wires of other materials.
Thanks to a complex system of refractions, the fibre optic cables manage to transport the data through light signals that rebound quickly for long distances to reach the devices we use every day.
- High download speeds, to download even extremely big files in a very short time
- High upload speed, for example to send even large attachments without having to use compression or other methods
- Stability and speed for video streaming, to watch films, TV series and even other content without annoying pauses and with 4k and 8k resolution
- Videogames or video calls: you can complete a whole online game session or a very long conversation without audio delays or problems of any kind with the video stream.
As well as guaranteeing exceptional performances in the now everyday tasks like distance learning and working from home.
With the high capacity access services, the Operators can purchase passive fibre optic solutions (FTTH) to offer the final customer ultra broadband voice and data services.
Dedicated access services
With dedicated access services, we propose point-to-point passive connectivity solutions capable of guaranteeing dedicated connectivity with high levels of network availability and security.
Infrastructural services
With infrastructural services we can access pipes, mini-pipes and overhead sections of our network, that are present throughout the Italian territory to connect the user or equipment stations to upstream delivery nodes.
The performances depend on the Operators who provide the services and on the type of contract signed, not on the FiberCop fibre optic network, which does not represent a constraint to the performances (up to 1 Gbps download). Therefore, if you need information or details about the technical and commercial characteristics of the service offered, they are defined directly by the Operators.
The direct clients of FiberCop are the Telecommunications Operators, whereas the final users of the fibre optic network are subjects, like private citizens, professionals, operators, companies, town councils and Public Administrations, which purchase the the services offered by the Operators.
The clients who FiberCop offers his services to are the Operators of the telecommunications sector.
No time frame is defined beforehand. It depends on many factors, including the commercial plans of the same Operators.
Marketing is usually offered when a certain percentage of cover is achieved for the areas of interest, after the period defined by the Authority with which FiberCop informs all the operators of, in order to guarantee the availability of the service with equal treatment. It is understood that the commercial plans refer to the operators and FiberCop is not involved in the choice.
FOR THE TELECOMMUNICATIONS OPERATORS
TORNA SUAll the companies with general authorisation to supply electronic communication networks or services can become FiberCop customers (art. 25 Legislative decree no. 259 dated 2003 and subsequent amendments and integrations).
- A statement self-certifying the possession of a General Authorisation for supplying electronic communication networks or services as laid down by art. 25 of Legislative decree no. 259, indicating the details of the authorisation.
- Copy of registration in the ROC (Register of Communication Operators at AGCOM).
- Copy of an updated company registration certificate and indication of the owner with signatory powers.
- Certified email and digital signature.
Yes, to begin a commercial relationship with FiberCop, a reciprocal confidentiality agreement must be signed.
You can contact your commercial reference person or write to the address sales@fibercop.it
FiberCop offers passive connectivity services and secondary network infrastructures.
To learn more, visit Our offer available on our website.
At the moment no, it is necessary to contact TIM Wholesale.
The list of available and programmed optical cabinets is available as follows:
Active and planned FTTH coverage (Interconnection points and status)
In the Area Reserved to the Operators, you can find the manuals supporting activities of inserting the orders and of the Assurance activities.
FOR FINAL CLIENTS
TORNA SUVisit our website to check the coverage of your area of interest and keep connected to our social network channels so that you will always updated on the latest news.
The commercial availability and the request to activate the FTTH service is managed directly by your own Operator.
The cost of service activation depends on the commercial offer.
The availability of coverage of the FiberCop network can be consulted on our website www.fibercop.it only for the areas where cabling is in progress or already completed. For the areas whose network development is planned subsequently, the information will be made available in due course.
If the address you are interested in is already covered by fibre optic, the marketing time of the services is established by the chosen operator.
The completion times of the FiberCop FTTH network are closely connected to the territorial complexity (town planning) and the excavation permits managed by the local administrations.
A building is only and exclusively cabled if the joint property manager or the owner authorise FiberCop to proceed with the works.
A series of laws legitimise the request for fibre optic cables in condos: Legislative decree no. 259/2003 “Code of electronic communications” arts.90 and 91; Law no.133/2008, no.112; Legislative Decree no. 33/2016 “Fibre Decree”; Law no. 120/2020 converting Decree Law no. 76/2020 (“Simplifications Decree”); Law no. 27/2020 converting Decree Law no. 18/2020 (“Cure Italy”).
These laws stipulate the possibility of the technician assigned to access the common spaces of the buildings to create the systems without needing a joint property meeting deliberation. During the fibre optic network development stage, the technician can access the areas concerned by the interventions to install, connect and perform maintenance on the system, also in the event of uninhabited and newly constructed buildings.
Having checked the availability of FiberCop coverage on our website, you can contact the chosen operator.
The operator is responsible for activating the service. In the event of problems, the operator is responsible for finding a solution in collaboration with FiberCop.
If you have operative problems with the service, you have to contact the Operator with which you signed the service supply contract.
To install the FTTH network, it may be worthwhile carrying out some actions so that the service can be better used:
- Lay piping so that the fibre cables can easily be taken to the place where you would like to position the WiFi modem;
- Make sure that this place is easily accessible and that there are electrical sockets (Put a network switch near the router too, if necessary);
- If you would like all your rooms to be reached by the LAN cable, which guarantees better performance compared to WiFi, prepare piping in each room to lay the cable and then lay a LAN cable in each pipe to the modem (particularly in each socket where there is a TV);
- In the rooms furthest away, the LAN cable can even be connected to an access point in order to increase the WiFi coverage.
If you have already checked on our website that your address is covered by fibre, the commercial availability of the FTTH service is managed directly by the operators. Therefore, you have to contact the chosen operator that uses the FiberCop fibre network.
However, if your address is not yet covered, keep connected to our social network channels so that you will always updated on the latest news.
If you cannot connect, make sure that the LEDs are lit up.
If the LEDs are not lit up or flash, we recommend that you:
· Restart the modem
· Connect a PC or tablet to the modem and wait for the LEDs to light up.
· Disconnect the power, then re-connect it and turn on the device
If, after connecting the devices again (telephones, PC or tablet, etc.), the LEDs remain off or flashing, or if the LEDs are all on but you cannot connect to the internet, you are recommended to open a ticket with your operator.
If you cannot connect using your Wi-Fi line, make sure to:
- Put the PC near to the modem
- Use the 5Ghz Wi-Fi network present on the latest devices
- Make sure that there are no other devices in your network that are performing other kinds of trafficking (file sharing, peer to peer, etc)
- Temporarily disconnect the other devices from the modem.
If the LEDs are all on but you cannot connect to the internet, you are recommended to open a ticket with your operator.
If your connection is slow, the first thing to check is whether the problem occurs only on some websites: if this is so the problem may depend on the website administrator or on temporary problems on the Internet.
Make sure that no programmes are open on your computer that hog the available bandwidth (e.g. direct file exchange, peer-to-peer applications, videostreaming, etc.), in this case deactivate them and try to browse again.
It is important to always check the phone system and the internal network to connect in the best way and to optimise the connection speed. Indeed, remember that the presence of extension chords or an excessive number of Branch-offs in your system could contribute to worsening the signal and reducing the speed. Therefore, follow these instructions:
Disconnect all the telephones from all the sockets of the telephone system and connect the phones directly to the modem.
After completing the controls on the phone system and before making a speed test:
- Connect the PC using an Ethernet cable. If possible use devices with 1Gbps ethernet ports. (*)
- If you are connected in Wi-Fi, remember that the speed may be affected by various factors, therefore, make sure to:
- position the device connected in Wi-Fi near to the modem
- use the Wi-Fi network of the modem and a latest generation pc, smartphone or tablet;
- check whether the other devices connected to the modem are generating data traffic at the same time (video streaming, online gaming, file-sharing, etc);
- temporarily turn off or disconnect the other devices.
(*) Important: If your line permits speeds exceeding 100Mega, remember that the performance of Wi-Fi technology may be lower and that you can only fully exploit the speed if you connect your device using the Ethernet port with a 1Gbps network card.
If the LEDs are all on but you cannot connect to the internet, you are recommended to open a ticket with your operator.
Frequent disconnections may be caused by various factors like poor reception of the Wi-Fi signal or incorrect or improper connections on the phone system.
If you use the Wi-Fi network connection, you are recommended to follow some simple steps:
- Check the reception of the Wi-Fi signal and, if it is not optimal, change the Wi-Fi channel. You can do it automatically in the modem administration page.
- Position the modem in a central point of the premises (home or office)
- Check the modem connections
- Make sure that your phone system does not have extension leads, remote alarm and remote assistance systems
If you cannot phone and receive calls, we recommend performing the following controls:
- Connect a single phone (which you are sure works) to the Line/Tel. ports. If you manage to use the telephone line using this device, check the correct operation of the other phones, remembering that only devices connected to the Line/Tel ports of your modem will work;
- Restart the modem and wait for all the LEDs to light up correctly;
If the LEDs are all on but you cannot connect to the internet, you are recommended to open a ticket with your operator.
