Gruppo TIM
Gruppo TIM

FAQ

GENERAL FAQ

FiberCop comes from an initiative of TIM, KKR and Fastweb. It was created in 2021 with the objective of developing digital services through high performance fibre optic connections.
It is an operator which carries out its activity only on the wholesale market and does not, therefore, sell directly to the final customers.

 

As a Wholesale-only operator, FiberCop provides authorised operators with access services to its own passive Secondary Network in copper and fibre optic. Fibercop does not, therefore, offer services to the public but focuses on the operators of the Telco and Media sector so that they can construct services for the final customer, through its own services.

Our Company takes care of connecting the different kinds of property units, through the fibre optic network with already constructed and newly constructed FTTH architecture, developed from the optical cabinet to the location of the final customer (so-called “secondary network”) in order to allow the use of the different services through the T/C Operators.

The Company operates in line with the co-investment model open to all the operators, representing the first case in Europe of application on a country-wide scale of the EU directives. It provides the operators with passive fibre optic access services and advanced services, operating with maximum efficiency and protecting people and the environment.

FiberCop develops the ultrafast entirely optic fibre network with the aim of creating FTTH networks in 2579 Italian towns and cities by 2026, thus covering about 80% of the “technical” property units of the black and grey areas.


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Fibre optic gets its name because it consists of a series of filaments divided into an inner transparent section and an external opaque one capable of reflecting light. The fibre optic cables are made of silicon or plastic polymers.


The transparent filaments of the fibre optic are very thin, slightly thicker than a hair, and for this reason are extremely delicate, so much so that they are often interwoven with wires of other materials.

 

Thanks to a complex system of refractions, the fibre optic cables manage to transport the data through light signals that rebound quickly for long distances to reach the devices we use every day.

– High download speeds, to download even very big files in a very short time


– High upload speed, for example to send even large attachments without having to use compression or other methods


– Stability and speed for video streaming, to watch films, TV series and even other content without annoying pauses and with 4k and 8k resolution


– Videogames or video calls: you can complete a whole online game session or a very long conversation without audio delays or problems of any kind with the video stream.
As well as guaranteeing exceptional performances in the now everyday tasks like distance learning and working from home.

The offer made available through Fibercop to all the operators, is based on the model of “open” co-investment and represents the first case of its kind in Europe on a national scale. The co-investment model refers to the secondary FTTH network alone. The application of the new provisions of the Code of Electronic Communications will allow investments in fibre to be encouraged and to accelerate the transition of the families and of the enterprises from the legacy copper network to the new infrastructures. The co-investment offer concerns approximately 80% of the property units of the grey and black areas of the Country and envisages the supply of wholesale access services to the FTTH network that may be exploited by the operators with different technical solutions. The project focuses on all the telecommunications Operators. The fibre network architecture to be adopted is aimed at conciliating the objectives of efficiency and of promoting the infrastructural competition between operators, also simplifying the migration processes of the retail customers between different suppliers. The operators interested may also subscribe to the co-investment on more limited geographical extensions of the territory compared to the whole project, also at a level of single towns. In any case, the co-investment methods guarantee the broadest possibility of participation to operators with different degrees of infrastructure or with different infrastructures in different geographical environments, including local operators.

 

Co-investment offer in the new FiberCop fibre network (download).

High capacity access services:
With the high capacity access services, the Operators can purchase passive fibre optic solutions (FTTH) to offer the final customer ultra broadband voice and data services.


Dedicated access services:

With dedicated access services, we propose point-to-point passive connectivity solutions that allow dedicated band connectivity services with high levels of network availability and security to be guaranteed.


Infrastructural services:
With infrastructural services we can access pipes, minipipes and overhead sections of our network, that are present throughout the Italian territory to connect the user or equipment stations to upstream delivery nodes.

The performances depend on the Operators who provide the services and on the type of contract signed, not on the FiberCop fibre optic network, which does not represent a constraint to the performances (up to 1 Gbps download). Therefore, if you need information or details about the technical and commercial characteristics of the service offered, they are defined directly by the Operators. To see the list of operators who use the FiberCop network visit our website in the section our partners.

The direct clients of FiberCop are the Telecommunications Operators, whereas the final users of the fibre optic network are subjects, like private citizens, professionals, operators, companies, town councils and Public Administrations, which purchase the services offered by the Operators.

The clients who FiberCop offers his services to are the Operators of the telecommunications sector.

No time frame is defined beforehand. It depends on many factors, including the commercial plans of the same Operators.

Marketing is usually offered when a certain percentage of cover is achieved for the areas of interest, after the period defined by the Authority with which FiberCop informs all the operators of, in order to guarantee the availability of the service with equal treatment. It is understood that the commercial plans refer to the operators and FiberCop is not involved in the choice.

FOR THE TELECOMMUNICATIONS OPERATORS

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All the companies with general authorisation to supply electronic communication networks or services can become FiberCop customers (art. 25 Legislative decree no. 259 dated 2003 and subsequent amendments and integrations).

1. A statement self-certifying the possession of a General Authorisation for supplying electronic communication networks or services as laid down by art. 25 of Legislative decree no. 259, indicating the details of the authorisation.


2. Copy of registration in the ROC (Register of Communication Operators at AGCOM).


3. Copy of an updated company registration certificate and indication of the owner with signatory powers.


4. Certified email and digital signature.

Yes, to begin a commercial relationship with FiberCop, a reciprocal confidentiality agreement must be signed.

The FiberCop clients are Authorised Operators (OAO). To become an operator, on the basis of art 24 of Legislative Decree no. 259 dated 01/08/2003 “General Authorisation for the electronic communication networks and services”, a subject belonging to the EU or to a company applying full reciprocity in the TELECOMMUNICATIONS field must present the Ministry with a declaration with the intention of beginning the supply of communication networks or services and constitutes that start of the approval procedure. The enterprises with authorisation are obliged to register in the communication operators register laid down by art. 1 of law no. 249 dated 31 July 1997.


If you are an authorised operator, you can contact us at the email address sales@fibercop.it or you can fill in the form in the section partners and we will give you further information.

You can contact your commercial reference person or write to the address sales@fibercop.it

FiberCop offers passive connectivity services and secondary network infrastructures, particularly Semi-GPON high capacity access services and point-to-point fibre connections.


To learn more, visit Our offer available on our website.

At the moment no, it is necessary to contact TIM Wholesale or other co-investor operators offering these services.

The list of available and programmed optical cabinets is available as follows:
Active and planned FTTH coverage (Interconnection points and status)

Download the co-investment offer here.

The access credentials to the private area are available for the partner operators of FiberCop.
You can refer to the Partner section of the website and become a customer to access.

The subscription methods to the co-investment proposals are:
1. For high capacity access services Semi-GPON:

  • Purchase commitments of “minimum guaranteed” related to volumes and turnover of Semi-GPON accesses (purchase of full fee Semi-GPON);
  • IRU with access to the CRO, IRU of the splitters and purchase of full fee Semi-GPON;
  • IRU at capacity (IRU of the splitters and of the capacity of secondary network).

2. For the point-to-point fibre connections:

  • Purchase commitments of “minimum guaranteed” related to volumes and turnover of P2P connections (purchase of full fee P2P);


To learn more, contact us at sales@fibercop.it.

FOR FINAL CLIENTS

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Visit our website to check the coverage of your area of interest and stay in touch with our social networks to always be kept up-to-date on the latest news.

To activate the service you can find out who the Operator partners are on our website.
You can check the availability of the commercial service by selecting the offer of one of our partners.


The cost of service activation depends on the commercial offer of the chosen partner.

The availability of coverage of the FiberCop network can be consulted on our website www.fibercop.it only for the areas where cabling is in progress or already completed. For the areas whose network development is planned subsequently, the information will be made available in due course.


Click here to consult the year the plan was completed in each of the towns subject to coverage.


If the address you are interested in is already covered by fibre optic, the marketing time of the services is established by the chosen operator.
The completion times of the FiberCop FTTH network, in the areas envisaged by the plan, are closely connected to the territorial complexity (town planning) and the excavation permits managed by the local administrations.


A building is only and exclusively cabled if the joint property manager or the owner authorise FiberCop to proceed with the works.

A series of laws make the request for fibre optic cables in condos a legitimate one: Legislative decree no. 259/2003 “Code of electronic communications” arts.90 and 91; Law no.133/2008, no.112; Legislative Decree no. 33/2016 “Fibre Decree”; Law no. 120/2020 converting Decree Law no. 76/2020 (“Simplifications Decree”); Law no. 27/2020 converting Decree Law no. 18/2020 (“Cure Italy”).


These laws stipulate the possibility of the technician assigned to access the common spaces of the buildings to create the systems without needing a joint property meeting deliberation. During the fibre optic network development stage, the technician can access the areas concerned by the interventions to install, connect and perform maintenance on the system, also in the event of uninhabited and newly constructed buildings.

Having checked the availability of FiberCop coverage on our website, you can contact the chosen operator from amongst our partners.

The operator chosen from amongst our partners is responsible for activating the service. In the event of problems, the operator is responsible for finding a solution in collaboration with FiberCop.

If you have operative problems with the service, you have to contact the Operator with which you signed the service supply contract.

To install the FTTH network, it may be worthwhile carrying out some actions so that the service can be better used:

  • Lay piping so that the fibre cables can easily be taken to the place where you would like to position the WiFi modem;
  • Make sure that this place is easily accessible and that there are electrical sockets (Put a switch near the router too, if necessary);
  • If you would like all your rooms to be reached by the LAN cable, which guarantees better performance compared to WiFi, prepare piping in each room to lay the cable and then lay a LAN cable in each pipe to the modem (particularly in each socket where there is a TV);
  • In the rooms furthest away, the LAN cable can even be connected to an access point in order to increase the WiFi coverage.

If you have already checked on our website that your address is covered by fibre, the commercial availability of the FTTH service is managed directly by the partner operators. Therefore, you have to contact the chosen operator that uses the FiberCop fibre network.


However, if your address is not yet covered, stay in touch with our social channels to always remain updated on the latest news.

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