Gruppo TIM
Gruppo TIM

Private Customers

Our Company takes care of connecting houses, through the fibre optic network (FTTH), to our partners’ network hubs, in order to allow the use of the service through the TLC Operators.

Fibre Optic at your service

The arrival of the FiberCop network will allow the citizens to be able to permanently use enhanced connection services:
  • high download speeds, to download even very big files in a very short time
  • high upload speeds, for example to send large attachments without having to use compression or other methods
  • stability and speed for video streaming, to watch films, tv series and even other content without annoying pauses and with 4k and 8k resolution
  • videogames or videocalls: you can complete a whole online game session or a very long conversation without audio delays or any problems with the video stream.

As well as guaranteeing exceptional performances in the everyday tasks like distance learning and smart working.

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How does fibre optic work?

Since it is a state of the art and advanced technology, fibre optic has a rather complex operating mechanism, however we can investigate the salient aspects together. Using simple words without too much technical jargon.



First of all fibre optic gets its name because it consists of a series of filaments divided into an inner transparent section and an external opaque one capable of reflecting light. The fibre optic cables are made of silicon or plastic polymers.



The transparent filaments of the fibre optic are very thin, slightly thicker than a hair, and for this reason are extremely delicate, so much so that they are often interwoven with wires of other materials.



Thanks to a complex system of refractions, the fibre optic cables manage to transport the data through light signals that rebound quickly for long distances to reach the devices we have in our pockets or on the desk.


Optimising performances

FTTH technology connections allow us to achieve connection performances of up to 1 Gigabit per second, both in upload and download, guaranteed up to the modem.


If you connect in WiFi, in order to be able to exploit the maximum transmission capacity wherever you are in your house, it is recommended that you follow some simple tips:

  • make sure that other radio devices do not interfere with the signal of the modem (for example some signal disturbances may occur because of the presence of other WiFi modems in the vicinity or of bluetooth devices)
  • make sure that the FTTH modem/router is positioned “centrally” in the house; this positioning will make it easier for the signal to propagate. This will guarantee a better reception of the WIFI signal by each device.
  • if the FTTH modem/router cannot be positioned in this way, it is recommended that a WiFi Access Point be used in the rooms where the WiFi signal is weakest (or repeaters if the house is on several floors).

These operations will guarantee a better quality in the use of the services in each room of the house.

However, if you connect from your PC/Mac using a LAN cable, you are reminded that high speed data exchange can only be achieved with latest generation devices because high calculation potential and speed of data processing is required, for instance:

  • Processor: 64 bit, Intel Core i7 2.4 GHz
  • RAM: 4 GB (Recommended 8 GB)
  • Operating system: Windows 7 or later; Mac OS X 10.10 Yosemite or later

If you are restructuring/building your home, it might be worthwhile carrying out some modifications to improve performance quality when using streaming services and in general in order to exploit all the advanced connection services:


  • Create a cableway that makes it easy to run fibre cables to the place where you want to position the WiFi modem
  • Make sure that this place is easily accessible and has electric sockets (if necessary put a network switch next to the router as well);
  • If you want all the rooms of your house to be reached by the LAN cable, guaranteeing a better performance than WiFi, prepare a cableway for each room for passing the cable and then lay a LAN cable in each cableway, to the modem (particularly on each socket where there is a TV)
  • In the most distant rooms you can also connect an access point to increase the WiFi coverage

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